Ops First Webinar Replay | Reside Platform
Webinar replay · Real estate team leaders

Stop Hiring Agents. Hire Ops First.

Missed it live, or want to watch it again? Here's the full training: the framework, the weekly rhythm, and your next move.

24
Recorded liveThursday, September 24, 2026
One hour. Full recording. Free to watch.
Sound familiar? You're the bottleneck Nobody owns follow-up Every week feels reactive
Watch now

The Full Training

Stop Hiring Agents. Hire Ops First. · Recorded September 24, 2026

What you'll walk away with

Three shifts. One hour.

01

The framework that ends “who owns this?”

Three layers: people, process, performance, plus a RACI breakdown that spells out exactly who's responsible for what. No more guessing, no more re-explaining.

02

A weekly rhythm that runs itself

Four fixed touchpoints replace the reactive meetings eating your week: Monday scorecard review, Tuesday/Wednesday coaching by scorecard color, a Thursday ops review your ops lead runs (not you), and Friday public reporting.

03

Your first ops hire, done right

Ops Specialist or virtual assistant? What it actually costs ($3–7/hour for a great overseas VA), and the handoff process that gets listings and transactions off your plate for good.

Lauren Rathgeb-Holland
A note from Lauren

Thank You for Being There

Director of Client Experience, Reside Platform

Thank you for registering for Stop Hiring Agents, Hire Ops First. If you're catching the replay instead of the live session, thank you for carving out the time anyway.

My hope is that you walked away with at least one thing you can put in place this week: the RACI chart, the weekly rhythm, or a clearer read on your first ops hire. Save the slide deck and the playbook above so they're easy to find later.

If you want help putting any of this into place on your own team, book a discovery call. I'd love to talk through where you're at.

Lauren
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